Category:Customer Service
Study mode:At the institution
In this interactive session participants discover new techniques and processes to create customer centricity
within their organizations and create a clear path to growth and
profitability. The program examines processes and identifies resources
needed...
Category:Customer Service
Study mode:At the institution
Specifically
designed for public services and government agencies, this imaginative
and interactive customer service training uses real-world examples to
train public employees how to create satisfied customers at every
customer contact.
This
seminar...
Category:Personnel Management
Study mode:At the institution
This Team Management Seminar
trains managers and team leaders learn how to overcome the challenges
of brining people from different generations onto the same team. Today’s
workplace team can include up to four generations - silent generation
(traditionalists),...
Category:Personnel Management
Study mode:At the institution
There is help on how to overcome the
generation gap in the workplace and managing generational differences
that are a natural part of the cross-generational workforce. In
this seminar, participants learn interpersonal skills to overcome
generational...
Category:Diplomacy
Study mode:At the institution
This training improves communication skills giving you an extra business edge. Communicating with tact, diplomacy, poise, and finesse improves your ability to work with people. While we often wish the difficult (challenging) people in our lives would change,...
Category:Change Management
Study mode:At the institution
A training program to build skills that will help managers and
supervisors solve problems proactively, gain acceptance of solutions,
and effectively implement solutions. New problem-solving skills
developed in this workshop help managers and team...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
“It
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
is...
Category:Customer Service
Study mode:At the institution
Class Length Customizable
Overview
When
customers are unhappy with the service they receive, most don’t
complain--they simply don’t come back. “Quality Service: Defining It,
Building It and Sustaining It” uses...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
Increase
customer and employee satisfaction by improving communication and
problem solving skills. This course will provide skills, ideas and
techniques to improve customer service...
Category:Change Management
Study mode:At the institution
Class Length 1 Day
Overview
Barely
30% of all organizational change initiatives succeed. Even with a solid
change strategy in place, plans are abandoned, implementation is
delayed or employee resistance is unexpectedly...
Category:Labour Relations
Study mode:At the institution
Class Length 1 Day
Overview
The
upheaval caused by 9-11, uncertainty in the marketplace, wars that
don’t seem to end, terrorism, business malfeasances, constant
uncertainty and constant change, greater emphasis...
Category:Change Management
Study mode:At the institution
Class Length 1-3 Days
Overview
This
workshop provides help for dealing with workplace challenges. When
organizations experience a downsizing or any other dramatic change,
they need people to be at their best. Most people’s reaction...
Category:Ethics
Study mode:At the institution
Class Length 1 Day
Overview
The
word “ethics” is derived from the Greek word ethos (character), and
from the Latin word mores (customs). Together, they combine to define
how individuals choose to interact with...
Category:Conflict Resolution
Study mode:At the institution
TrainSmart's Conflict Resolution Training teaches participants
to identify the early warning signs of conflict and how to work
more effectively with their own as well as others’ emotions.
In your...
Category:Time Management
Study mode:At the institution
Class Length 1/2 - 1 Day This course addresses the issues of working smarter by assessing where we spend our time each day. We will identify the factors that affect how we manage our work, time constraints and how to develop priorities with supervisors and...
Category:Creativity
Study mode:At the institution
The search is on for how to assure your organization's survival and
prosperity into the future. What's desperately needed, and often
missing, from innovation strategies are proven, repeatable methods for producing creativity on demand.
The Course in Creativity,...
Category:Creativity
Study mode:Online
Leading Through Creativity Enhance
organizational innovation and increase profits by encouraging creative
thinking. Learn techniques that improve both individual and group
creativity. Description Organizations that understand the
creative process and...
Category:Speed Reading
Study mode:At the institution
When was the last time you had training to develop or polish your reading skills?
For most people, the answer is grade school. With the mass amounts of
information available today from the internet, books, emails and
magazines, many people feel overloaded...
Category:Time Management
Study mode:At the institution
Add 10 More Productive Hours to Your Week....Guaranteed.
Overworked and feeling stressed?
Are your "to-do" lists getting longer and longer?
Do you just need more hours in the day?
We have the answer.
Freedom Personal Development's...
Category:Speed Reading
Study mode:At the institution
When was the last time you had ANY reading training? If you are like
most, it was way back in elementary school! The reading habits you
acquired back then were appropriate for a young reader, but they
probably don't work well today as you struggle to process...
