Category:Sustainable Development
Study mode:At the institution
The MPA degree in Development Practice (MPA-DP) trains
aspiring practitioners to understand, develop and implement integrated
approaches to sustainable development. Drawing on the extraordinary
educational and research facilities of Columbia University, the...
Category:Environmental Policy
Study mode:At the institution
The Master of Public Administration in Environmental
Science and Policy trains sophisticated public managers and policymakers,
who apply innovative, systems-based thinking to environmental issues.
The program challenges...
Category:Ethics
Study mode:Online
Will your employees make the right decision?
An employee receives a gift from a company that your organization is
negotiating a contract with. A fellow worker asked to punch the time
card of a colleague who is running late. Another employee is asked to
reveal...
Category:Motivation
Study mode:Online
This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and...
Category:Motivation
Study mode:At the institution
The process of motivating and developing employees
is of huge importance to any organization. The problem is too few
managers ever get proper training to develop the skills required. This
seminar goes beyond motivation theory and provides practical,...
Category:Internet Marketing
Study mode:At the institution
Web Sales Training and Internet Marketing Workshops and Seminars are
tailored to your specific product or service and your organization's
marketing objectives. Paul Gibler "the Web Chef"
has an entertaining and effective training style. Paul is...
Category:Six Sigma
Study mode:At the institution
Six Sigma training reduces variations causing defects that are underestimated in the cost structures of an organization.
The basic premise of the Six Sigma Philosophy is to reduce
variation. Variation causes defects that are underestimated in the
cost...
Category:Payroll
Study mode:At the institution
Payroll Training Overview Are you searching for payroll
training to understand payroll tax compliance issues? Are you looking
for help with payroll regulations, payroll administration, or other
payroll education training? Do you need payroll...
Category:Customer Service
Study mode:At the institution
In this interactive session participants discover new techniques and processes to create customer centricity
within their organizations and create a clear path to growth and
profitability. The program examines processes and identifies resources
needed...
Category:Customer Service
Study mode:At the institution
Specifically
designed for public services and government agencies, this imaginative
and interactive customer service training uses real-world examples to
train public employees how to create satisfied customers at every
customer contact.
This
seminar...
Category:Personnel Management
Study mode:At the institution
This Team Management Seminar
trains managers and team leaders learn how to overcome the challenges
of brining people from different generations onto the same team. Today’s
workplace team can include up to four generations - silent generation
(traditionalists),...
Category:Personnel Management
Study mode:At the institution
There is help on how to overcome the
generation gap in the workplace and managing generational differences
that are a natural part of the cross-generational workforce. In
this seminar, participants learn interpersonal skills to overcome
generational...
Category:Diplomacy
Study mode:At the institution
This training improves communication skills giving you an extra business edge. Communicating with tact, diplomacy, poise, and finesse improves your ability to work with people. While we often wish the difficult (challenging) people in our lives would change,...
Category:Change Management
Study mode:At the institution
A training program to build skills that will help managers and
supervisors solve problems proactively, gain acceptance of solutions,
and effectively implement solutions. New problem-solving skills
developed in this workshop help managers and team...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
“It
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
is...
Category:Customer Service
Study mode:At the institution
Class Length Customizable
Overview
When
customers are unhappy with the service they receive, most don’t
complain--they simply don’t come back. “Quality Service: Defining It,
Building It and Sustaining It” uses...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
Increase
customer and employee satisfaction by improving communication and
problem solving skills. This course will provide skills, ideas and
techniques to improve customer service...
Category:Change Management
Study mode:At the institution
Class Length 1 Day
Overview
Barely
30% of all organizational change initiatives succeed. Even with a solid
change strategy in place, plans are abandoned, implementation is
delayed or employee resistance is unexpectedly...
Category:Labour Relations
Study mode:At the institution
Class Length 1 Day
Overview
The
upheaval caused by 9-11, uncertainty in the marketplace, wars that
don’t seem to end, terrorism, business malfeasances, constant
uncertainty and constant change, greater emphasis...
Category:Change Management
Study mode:At the institution
Class Length 1-3 Days
Overview
This
workshop provides help for dealing with workplace challenges. When
organizations experience a downsizing or any other dramatic change,
they need people to be at their best. Most people’s reaction...
