Category:Customer Service
Study mode:At the institution
Specifically
designed for public services and government agencies, this imaginative
and interactive customer service training uses real-world examples to
train public employees how to create satisfied customers at every
customer contact.
This
seminar...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
“It
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
is...
Category:Customer Service
Study mode:At the institution
Class Length Customizable
Overview
When
customers are unhappy with the service they receive, most don’t
complain--they simply don’t come back. “Quality Service: Defining It,
Building It and Sustaining It” uses...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
Increase
customer and employee satisfaction by improving communication and
problem solving skills. This course will provide skills, ideas and
techniques to improve customer service...
Category:Marketing Management
Study mode:At the institution
The Certificate in Marketing Management will prepare a student to obtain an job in the marketing area of an organization. The certificate requires a total of 30-31 units. Required Courses (6 units) Units MKT 100 F Introduction to Marketing and 3 CIS 100 F Introduction...
Category:Internet Marketing
Study mode:Distance
As businesses continue to use the Internet to market their products
and services, they must keep pace with ever-changing technologies and
strategies. This course teaches the Internet marketing techniques that
businesses use to improve the efficiency of their...
Category:Event Management
Study mode:Distance
Learn to be a Professional Bridal Consultant - at home, at your own pace with Penn Foster Career School.
Turn
your dream of becoming a Bridal Consultant into an exciting career with
the Penn Foster Career School Professional Bridal Consultant Program.
It's...
Category:Marketing Management
Study mode:At the institution
The Marketing Management Certificate takes students through six courses
that prepare them for jobs in a variety of settings, including direct
and international marketing, sales and retail management, marketing
research and advertising. Credit Certificate Program...
Category:Event Management
Study mode:At the institution
The Certificate in Special Event Planning is designed to prepare students
to plan large community events such as street fairs, community festivals,
convention center events, major fund-raising events, corporate events, and
joint sponsorship events. Students...
Category:Marketing Management
Study mode:At the institution
The objective of the Marketing Area is twofold: 1) to prepare students for rewarding careers in marketing, and 2) to provide non-marketing students with a basic understanding of marketing and its role in business. At the heart of marketing is a customer-focus;...
Category:Supply Chain Management
Study mode:At the institution
Students will learn how to plan and forecast demand for product and services, to gain an understanding of operations involving the movement of materials from raw materials for production to providing the finished product to the end consumer. After gaining an...
Category:Advertising
Study mode:At the institution
Advertising Art Direction The role of the advertising art director is to communicate to consumers about the products, services, or ideas of their clients. The art director must impact this target audience through visual images appearing in magazines,...
Category:Merchandising
Study mode:At the institution
Graduate programs in the Department of Textiles, Clothing and Design allow
students at the masters level to concentrate their coursework in merchandising of apparel and textiles,
costume or textile history, quilt studies, textile...
Category:Advertising
Study mode:At the institution
The M.A. degree in Journalism is designed to build or enhance
professional knowledge, skills and leadership in journalism and mass
communications. The interdisciplinary curriculum combines up-to-date
knowledge with practical application and individualized experience....
Category:Advertising
Study mode:At the institution
Our faculty of advertising professionals prepares you to become a successful art director (and maybe even a copywriter) in an advertising agency. Projects are the same kind you'll experience in the real world. You'll research, analyze and identify marketing opportunities...
Category:Public Relations
Study mode:At the institution
The Public Relations major offered in the Communications Department is available with the following concentrations as options: Marketing, Print Journalism and Television Production. A Public Relations education gives students employment skills...
Category:International Trade
Study mode:At the institution
Globalization. More than a buzzword, it’s a reality in today’s fashion industries. It’s more complicated than just selling products around the world. It’s about planning, strategizing, sourcing, shipping, and marketing—often throughout different countries with...
Category:Merchandising
Study mode:At the institution
Do you think of your room as a reflection of you? Do you change it regularly, searching everywhere for the right colors, sheets, lamp, and pictures? Is watching HGTV and the Food Network your idea of a good time? Do you love being in the kitchen and seeing...
Category:Advertising
Study mode:At the institution
With so many words, sounds, and images competing for our attention, how do organizations get their message heard? Smart, well planned advertising and marketing communications break through the media overload. From promoting a product to building awareness of...
Category:Advertising
Study mode:At the institution
The Advertising Design curriculum gives you the skills to develop your personal voice and communicate an idea verbally and visually. Advertising Design classes are complemented by Liberal Arts classes that give you a broad perspective to understand...
