Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
“It
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
is...
Category:Customer Service
Study mode:At the institution
Class Length Customizable
Overview
When
customers are unhappy with the service they receive, most don’t
complain--they simply don’t come back. “Quality Service: Defining It,
Building It and Sustaining It” uses...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
Increase
customer and employee satisfaction by improving communication and
problem solving skills. This course will provide skills, ideas and
techniques to improve customer service...
Category:Advertising
Study mode:At the institution
Advertising Art Direction The role of the advertising art director is to communicate to consumers about the products, services, or ideas of their clients. The art director must impact this target audience through visual images appearing in magazines,...
