Category:Customer Service
Study mode:At the institution
In this interactive session participants discover new techniques and processes to create customer centricity
within their organizations and create a clear path to growth and
profitability. The program examines processes and identifies resources
needed...
Category:Customer Service
Study mode:At the institution
Specifically
designed for public services and government agencies, this imaginative
and interactive customer service training uses real-world examples to
train public employees how to create satisfied customers at every
customer contact.
This
seminar...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
“It
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
is...
Category:Customer Service
Study mode:At the institution
Class Length Customizable
Overview
When
customers are unhappy with the service they receive, most don’t
complain--they simply don’t come back. “Quality Service: Defining It,
Building It and Sustaining It” uses...
Category:Customer Service
Study mode:At the institution
Class Length 1 Day
Overview
Increase
customer and employee satisfaction by improving communication and
problem solving skills. This course will provide skills, ideas and
techniques to improve customer service...
