Class Length 1 Day
is not enough to merely satisfy the customer; customers must be
“delighted” surprised by having their needs not just met, but
exceeded.” A. Blanton Godfrey Customer Service
A training program to build skills that will help managers and
supervisors solve problems proactively, gain acceptance of solutions,
and effectively implement solutions. New problem-solving skills
developed in this workshop help managers and team...
This training improves communication skills giving you an extra business edge.Communicating with tact, diplomacy, poise, and finesse improves your ability to work with people. While we often wish the difficult (challenging) people in our lives would change,...
There is help on how to overcome the
generation gap in the workplace and managing generational differences
that are a natural part of the cross-generational workforce. In
this seminar, participants learn interpersonal skills to overcome
This Team Management Seminar
trains managers and team leaders learn how to overcome the challenges
of brining people from different generations onto the same team. Today’s
workplace team can include up to four generations - silent generation
designed for public services and government agencies, this imaginative
and interactive customer service training uses real-world examples to
train public employees how to create satisfied customers at every
In this interactive session participants discover new techniques and processes to create customer centricity
within their organizations and create a clear path to growth and
profitability. The program examines processes and identifies resources
Payroll Training Overview Are you searching for payroll
training to understand payroll tax compliance issues? Are you looking
for help with payroll regulations, payroll administration, or other
payroll education training? Do you need payroll...
Six Sigma training reduces variations causing defects that are underestimated in the cost structures of an organization.
The basic premise of the Six Sigma Philosophy is to reduce
variation. Variation causes defects that are underestimated in the
Web Sales Training and Internet Marketing Workshops and Seminars are
tailored to your specific product or service and your organization's
marketing objectives. Paul Gibler "the Web Chef"
has an entertaining and effective training style. Paul is...
The process of motivating and developing employees
is of huge importance to any organization. The problem is too few
managers ever get proper training to develop the skills required. This
seminar goes beyond motivation theory and provides practical,...
This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and...
Will your employees make the right decision?
An employee receives a gift from a company that your organization is
negotiating a contract with. A fellow worker asked to punch the time
card of a colleague who is running late. Another employee is asked to
If you're going for your Certified Engineer certification, you will
want to give yourself the best chance for success by enrolling in Linux
Networking & Security Administration training. Employers will
immediately recognize and value your skills when they...
The RHCT and the RHCE certifications measure and validate your
competency and skills working with Linux environments. These Linux
credentials are. You can get the Linux training videos you need by
choosing from CBT Planet's selection of computer based training...
Make your emails powerful, beautiful, and effectiveHTML
has become a staple of communcation. Everyone can benefit from
sending HTML email, from large corporations to small businesses and
freelancers. Give your emails some personailty...
Learn the fundamental concepts and skills for working with Adobe
Illustrator to create artwork for both print and the Web. Create simple
and complex shapes, add color to illustrations, and draw paths.Add color and text to illustrations, modify and group items....