Quality Management (QM, also known as TQM, total quality management) is a management strategy aimed at embedding awareness of quality in all organizational processes. It seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. QM can be applied to any type of organization; it originated in manufacturing and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, QM is based from the customer’s point of view. QM processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle). In the planning phase, people define the problem to be addressed, collect relevant data, and ascertain the problem’s root cause. In the doing phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness. In the checking phase, people confirm the results through before-and-after data comparison. In the acting phase, people document their results, inform others about process changes, and make recommendations for
the problem to be addressed in the next PDCA cycle.
You will find this certificate is of most value to you if you are already working in industry and must begin or adapt to a QM/TQM program. It gives you promotional opportunity rather than preparation for specific employment.
Our three-tiered quality management program teaches you the specific field-tested methods needed to successfully complete you organization’s (business, government, education, non-profit or other) quest for superior quality. The fundamental goals of the Quality Management program are to enhance your employment prospects as well as
to help you and your organization prepare for, and function effectively in, the global world of the future.