Course descriptionTrainSmart's Conflict Resolution Training teaches participants to identify the early warning signs of conflict and how to work more effectively with their own as well as others’ emotions. In your department, within your company, are you currently working with people who:
Make enemies out of friends
Often need leadership role to step in to resolve conflict
Are a poor listeners
Attacks co-workers on a personal level
Needs to attend a CONFLICT RESOLUTION TRAINING program
The Problem
Are your employees able to resolve conflict situations?
Are grudges and grievances, due to conflict, hurting the quantitative and qualitative aspects of your business?
Our Solution To Learn...
That conflict is healthy and productive when handled properly
The way to handle unexpected conflicts
How to give and take when resolving a conflict
Course Outline
Overview of Conflict Resolution:
Spot The Differences Between Healthy Competition And Destructive Conflicts:
Apply Five Surefire Conflict-Resolution Approaches
Get Beyond Immediate Tensions And Disagreements To The Root Cause Of Any Interpersonal Conflict
Eliminate Or Minimize Disputes:
Adapt Their Conflict-Resolution Approach To The Personalities And Problems At Hand