Courses Rolling Meadows

Class Length Customizable Overview When customers are unhappy with the service they receive, most don’t complain--they simply don’t come back. “Quality Service: Defining It, Building It and Sustaining It” uses a total quality...

Class Length 1 Day Overview “It is not enough to merely satisfy the customer; customers must be “delighted” surprised by having their needs not just met, but exceeded.” A. Blanton Godfrey Customer Service is the provision of service...

Class Length 1/2 - 1 DayThis course addresses the issues of working smarter by assessing where we spend our time each day. We will identify the factors that affect how we manage our work, time constraints and how to develop priorities with supervisors and employees.This personalized look...

TrainSmart's Conflict Resolution Training teaches participants to identify the early warning signs of conflict and how to work more effectively with their own as well as others’ emotions. In your department, within your...

Class Length 1 Day Overview The word “ethics” is derived from the Greek word ethos (character), and from the Latin word mores (customs). Together, they combine to define how individuals choose to interact with one another. In...

Class Length 1-3 Days Overview This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most people’s reaction to change is...

Class Length 1 Day Overview The upheaval caused by 9-11, uncertainty in the marketplace, wars that don’t seem to end, terrorism, business malfeasances, constant uncertainty and constant change, greater emphasis on speed and the pressure...

Class Length 1 Day Overview Barely 30% of all organizational change initiatives succeed. Even with a solid change strategy in place, plans are abandoned, implementation is delayed or employee resistance is unexpectedly high. What’s the...

Class Length 1 Day Overview Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity...