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Students learn how to: * Develop an understanding of how to define an e-commerce project, including defining your site's intent, budget, staffing, target audience, and hosting. * Write a site plan that includes company description, statement of intent, products and services,...

Class Length 1 Day Overview Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity...

Class Length Customizable Overview When customers are unhappy with the service they receive, most don’t complain--they simply don’t come back. “Quality Service: Defining It, Building It and Sustaining It” uses a total quality...

Class Length 1 Day Overview “It is not enough to merely satisfy the customer; customers must be “delighted” surprised by having their needs not just met, but exceeded.” A. Blanton Godfrey Customer Service is the provision of service...

Specifically designed for public services and government agencies, this imaginative and interactive customer service training uses real-world examples to train public employees how to create satisfied customers at every customer contact.   This seminar teaches service...

In this interactive session participants discover new techniques and processes to create customer centricity within their organizations and create a clear path to growth and profitability.  The program examines processes and identifies resources needed to create a...

Web Sales Training and Internet Marketing Workshops and Seminars are tailored to your specific product or service and your organization's marketing objectives. Paul Gibler "the Web Chef" has an entertaining and effective training style.  Paul is an expert in e-marketing...

Students learn how to: * Develop an understanding of important concepts for developing an Internet marketing strategy. * Determine whether a product or service is right for the Web and learn principles for attracting a target audience through design. * Develop a concept for...